Our Shipping Policy

Please note that due to varying laws in different states, we are unable to ship products containing Delta-8 THC to Alaska, Arizona, Arkansas, Colorado, Delware, Idaho, Iowa, Kentucky, Mississippi, Montana, New York, Rhode Island, Utah and Vermont.

Sweet Lips CBD Shipping Rate Table

USPS Priority Mail (2-3 day order turnaround, M-Sat Delivery, Expect COVID Delays)  $0.00 – $99.99: TO BE DETERMINED BY WEIGHT AND SIZE.

USPS Priority Mail (2-3 day order turnaround, M-Sat Delivery, Expect COVID Delays) $100.00 and up: Free

Shipping Terms and Additional Considerations

• Order turnaround refers to the time it takes our office to process (print, package and ship) your order.  Only when your package is picked up by your chosen mail carrier does the shipping ETA go into effect.
  
  
• Mail carriers count "days" as business days, which are only Monday - Saturday, holidays are not included.  Mail doesn't move on national holidays.
  
  
• Orders over $150 are considered "high value" and require an adult signature.

Careful Handling & Discreet Packaging

All online orders are packaged discreetly in the order they are received. We currently run 1-3 day handling time depending on the mail carrier you have selected. (Weekend and holidays not included).

I just placed an order for CBD Hemp. What happens next?

First off, thank you for making a purchase with Sweet Lips CBD! After making your purchase:

1. The Webserver will send an order confirmation along with a receipt via email. We (the merchant) will receive a copy as well so we can prepare the order and generate a shipping label. If you didn't receive an email, we can find the order by your name and resend.
   
   
2. Once the label is printed (Remember up to 3 day handling time), you should receive an additional email notification that will include tracking information powered by shippo.com.
   
   
3. Track your order via the USPS website so you know when to expect its arrival. CLICK HERE for the tracking link.
   
   
4. Receive your order and embrace the wonderful therapeutic power of CBD-rich flower without the effects of THC!
   
   
5. Hopefully re-order again and refer friends. ;)

Shipping Tips

Please check your spam/promotions folder as email accounts like Gmail/yahoo/Hotmail tend to filter auto-generated emails that have valuable tracking information.

Please keep in mind, we are not the post office so our tracking information will be the same as what you can see online.

I only received a partial order! What do I do?
We apologize if you didn't receive everything you ordered. If this is simply just a mistake on our end, the missing products will be shipped out ASAP at no additional charge. Please note, you might be asked to text/email a picture of your order contents prior to us reshipping the items.

My package says delivered, but it's not here?
Please give it up to 24 hours for your package to show up. Although it might say delivered on the tracking, sometimes carriers scan the code in error prior to the package being dropped off. It's also always a good idea to try to talk to your local carrier who physically drops the packages off in your mailbox.

Please note: Sweet Lips, LLC does not cover package theft. If the tracking says delivered, we must assume the package has been delivered.

My package was lost "in-transit"
In the event the package does not make it to you, we will do our best to locate it and/or possibly file an insurance claim. If the package was indeed lost and/or a claim awarded, we will resend the order at no additional charge.

The mail carrier is asking me for a signature, do I need to sign?
Yes, we have started to require a signature for both 'high value' USPS deliveries. This is to ensure packages arrive on-time to the recipient, so we appreciate your cooperation.